Refund Policy
Last updated: July 11, 2026
Every NexYear gift is custom-curated, personalized, and made to order. That craft is why our work lands — and it’s also why our refund terms are specific. Here they are, in plain language.
1. Custom & made-to-order work
Because our gifts are custom-curated, personalized, and often produced with branded packaging to your specification, we are unable to offer returns or refunds once an order is confirmed. Each engagement is sourced, assembled, and finished for one recipient list — it cannot be restocked or resold.
2. Proofs & approval
Before production, we share proofs of personalization and branded elements for your review. Please review them carefully — all sales are final once you approve the proofs and production begins.
3. Damaged or incorrect items
If anything arrives damaged, or you receive an incorrect item, contact us within 5 business days of delivery with photos of the issue and your order number. We will respond within 2 business days and make it right — that is the standard the house is built on.
4. Non-returnable items
The following are not eligible for return or refund:
- Custom or personalized products
- Branded client gifting kits
- Event and launch packages
- Sale items
5. Contact
Questions about an order? Reach us at hello@nexyeargifting.com. NexYear Consulting, LLC — Philadelphia, Pennsylvania.